Project coordinator Marcos Nogueira represented and introduced the AURORAL project at the session about Digital Twins at the Smart City World Expo in Barcelona 2022. This session was organized by European Commission.

With oHA, tourism companies, regions or local providers can easily serve their guests and users with relevant information and digital services on a daily basis! With oHA, many local businesses are bookable for tourists and residents. In public sector, municipalities can offer different services like bookable appointments or annual passes. Both, tourists and residents can book and inform about e-cars, e-bikes and shuttle services. Energy communities are promoted. Monitoring of energy consumption and usage statistics is provided.

But oHA offers much more services for each of these sectors, where some of them are listed below.

• oHA as a white label solution is suitable for providers from different sectors, such as municipalities, regions, local, mobility, or tourism providers.

• oHA provides comprehensive information regarding the entire customer journey with touchpoints of their users and potential customers. Event logs from oHA and environmental data like sensor data are collected. Statistics and automated evaluations are then generated on these data. Methods like process mining and machine learning are used to analyze the user behavior with the goal to improve digital services in a whole region across many domains. 

• With the Design Editor in oHA Base, the administration tool for oHA, you can easily design your own Web-App. These does not request any developing skills or experiences. You can always see immediately how oHA Web-App actually looks and you can create or test a new design in seconds (e.g., colors, icons, videos, pictures, header/footer, news, dashboard etc.)

• Managing of the bookings is easy and well-arranged. oHA providers can, for example, define the contingents, available capacities, and time-slots for their bookings, based on the individual booking processes. Nearly all possible complex order processes can be covered with oHA.

• Digitized and automated processes prevent and eliminate mistakes and problems by bookings/rentals/reservations on both sides, i.e., end-users and providers.

• Interaction with end-users in the form of the push-notifications or news is possible any time. You can immediately inform your users about special offers, discounts, hazard warnings, cancellation of events, or publish the flyers. For instance, in this way, municipalities can also communicate with their residents and offer a high-level e-governance service.

• The Widget generator for own or external websites enables indirect sales also from external suppliers and offers more sales opportunities on multiple channels. In addition, the accounting tool in oHA Base offers a transparent invoicing of the efforts and provisions of various providers. The calculations and statistics are also generated automatically.

• By providing services and products that can be online booked at any time, oHA providers generate more sales. As our statistics show, even small oHA providers (like accommodations with just 10-15 units) receive about 400 orders per month form their guests (breakfast, guided tours, rental etc.).